Home

Refund Policy

Last modified: 9/9/2026

Refund Policy

Effective Date: September 9, 2026

At AI STL Generator, we are committed to providing an exceptional AI-driven 3D modeling and STL generation experience for makers, designers, and 3D printing enthusiasts. Please review this refund policy carefully before purchasing credits or subscriptions on our platform.

Return & Refund Policy

Thank you for using our services. Because our platform delivers instantaneous digital computing resources and downloadable 3D assets, please review our terms below.

Digital Products & Services

Our platform provides digital software services, computational rendering, and virtual products, including:

  • AI-powered Text-to-3D and Image-to-STL generation;
  • Automated 3D mesh repair, watertight sealing, and file conversions (e.g., 3MF to STL);
  • Downloadable digital 3D models in standard formats (STL, OBJ, 3MF);
  • Recurring subscription plans and pay-as-you-go credit packs.

Because our services are purely digital and no physical goods are shipped, physical returns are not applicable.

Virtual Credits and Generation Failures

Virtual credits represent metered cloud computing time used to reconstruct depth, compute geometry, and generate 3D meshes.

  • Automatic Failure Recovery: If a 3D generation or mesh processing task fails due to a verified platform error, timeout, or AI provider outage after credits were deducted, our system is designed to automatically restore the deducted credits to your account balance.
  • Credit Restoration vs. Monetary Refund: Credit restoration allows you to retry the generation without additional cost and is distinct from a monetary refund.

Physical 3D Printing Disclaimer

AI STL Generator generates digital 3D model files intended for use in third-party slicing software and 3D printers. We do not provide physical 3D printing manufacturing, filament, or hardware.

Variables specific to physical fabrication—including but not limited to printer bed adhesion, nozzle calibration, slicing settings, support placement, material shrinkage, or physical printer failures—are entirely within the user's control and cannot serve as the basis for a refund. We strongly encourage users to inspect generated meshes in our online 3D viewer and in their slicer software prior to physical printing.

Refund Eligibility

Monetary refunds may be granted under the following limited conditions:

  • Duplicate Charges: You were charged multiple times for the same transaction due to a verified payment gateway error.
  • Completely Unused Purchases: You purchased a credit pack or initial subscription plan and have not consumed any credits or initiated any generation tasks, provided the refund request is submitted within 7 calendar days of the purchase date.
  • Systemic Non-Delivery: The service was completely inaccessible or failed to deliver purchased credits due to a persistent server error that our technical team could not resolve within a reasonable timeframe.

Non-Refundable Situations

Monetary refunds will not be granted under the following circumstances:

  • Consumed Credits: Credits that have already been used to initiate 3D generations, mesh repairs, or file downloads, regardless of the aesthetic outcome.
  • Subjective Satisfaction: Dissatisfaction based on personal artistic preference, stylistic interpretation, or creative differences in AI-generated geometry. We provide free trial credits and previews so you can evaluate the engine's capabilities before making a purchase.
  • User-Side Errors: Inability to use the service due to local network problems, incompatible user hardware, or uploading improper/corrupted input files.
  • Subscription Renewals: Canceling a recurring subscription stops upcoming renewal charges but does not entitle you to a retroactive refund for the current or prior billing cycles.
  • Policy Violations: Accounts suspended or terminated due to violations of our Acceptable Use Policy (such as attempting to generate weapons or prohibited items).

How to Request a Refund

If you meet the eligibility criteria outlined above, please submit a request to our support team at support@aistlgenerator.com including:

  1. Your account email address;
  2. Transaction ID or payment receipt from the payment processor;
  3. A clear explanation of the issue.

Approved refunds will be credited back to your original payment method within 5–10 business days, depending on your financial institution.

Policy Updates

We reserve the right to modify this Refund Policy at any time. Any revisions will be published on this page. This Refund Policy should be read in conjunction with our Terms & Conditions. Where mandatory local laws require different consumer withdrawal rights, those laws will apply.